RU
Conditions for the return of goods of proper quality with a remote method of purchase
In accordance with the Law of the Russian Federation dated 07.02.1992 No. 2300-1 "On Consumer Rights Protection", a "remote way of selling goods" is understood as a retail sale agreement concluded on the basis of familiarization of the consumer with the description of the goods offered by the seller through: catalogs, brochures, booklets, photographs, means of communication (television, postal, radio and others) or in other ways that exclude the possibility of direct acquaintance of the consumer with the goods or a sample of the goods at the conclusion of such a contract (remote method of selling the goods) in ways.
Thus, an order of goods made through the seller's website or by e-mail, as well as by phone of the seller, without direct acquaintance with the real sample of the goods in the showroom, is considered to be purchased remotely.
The return of the goods of proper quality is possible if they are saved:
- its presentation (integrity of the factory packaging);
- consumer properties;
- a document confirming the fact and conditions of purchase of the specified product.
The return of the goods of proper quality can be carried out within 7 (seven) days, not counting the day of its purchase.
If the payment was made by bank card, a refund is possible only to the account of this bank card
According to Article 18 of the Law of the Russian Federation dated 07.02.1992 No. 2300-1 "On Consumer Rights Protection", the acquiring party does not have the right to refuse goods of proper quality having individually defined properties if the specified goods can be used exclusively by the consumer acquiring it. The return of goods of proper quality to the seller's warehouse is carried out at the expense of the buyer.
